At TKG Supply, we value your satisfaction with our products and services. If for any reason you are not completely satisfied with your purchase, we are here to assist you with our return and refund policy. Please read the following guidelines to understand our procedures:
We accept returns within [X] days from the date of your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original payment method.
The customer is responsible for all return shipping costs. Please ensure that the item is adequately packaged to prevent damage during transit. We recommend using a trackable shipping service to guarantee the safe return of your product.
Certain items are non-returnable, including:
Customized or personalized orders.
Items that have been used or show signs of wear.
Opened software, if applicable.
Items not in their original condition or missing parts for reasons not due to our error.
Refunds may take some time to process. It typically takes [X] business days for the refund to be reflected in your account, although this may vary based on your payment provider’s policies.
If you wish to initiate a return or if you have any questions or concerns about our return and refund policy, please contact us. Our customer support team is available to assist you and provide the necessary instructions for returns.
In case you receive a defective or damaged item, we will gladly exchange it for the same product. To request an exchange, please contact our customer support team.
TKG Supply may periodically update this return and refund policy. Any updates will be posted on our website to ensure that you are informed about any changes.
